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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.


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  • What time does the festival start and end?

    Venue doors open at 2pm. Schedule will be posted on the website closer to the festival date.

  • Will you be posting set times in advance?

    Yes. Set times will be posted on the website closer to the festival date or sign up here get them texted to you!

  • What is your age policy?

    This is an ALL AGES show. If you are between the ages of 0-10 years old you must be accompanied with a parent or legal guardian.

  • What's does the venue accept as a "valid ID"?

    A current, government issued ID (e.g. driver's license, passport, military ID) or a copy of your birth certificate, driver's permit, combined with a photo ID (e.g. school ID, gym membership) 

  • How do I buy tickets?

    Tickets are available for purchase here. All dates and times are local.

  • How do I access my tickets?

    The Majority of our tickets are delivered via AXS Mobile. Please be sure to download the AXS app using the email address associated with your purchase

    Still can’t find your tickets? Please reach out to your point of purchase.

  • I am disabled, or have an injury - do I need to purchase Accessible Seating?

    We sell accessible seating via axs.com and at the Box Office, which is open on the event day 1 hour prior to doors.

    These seats are available to any party that has someone requiring accessible seating, and the ticket limit for these seats is the same as the limit set for the general public.

    **Subject to availability

  • What is the Quick Pass?

    Quick Pass allows you to bypass the General Admission entry line upon arrival to the venue. The Quick Pass line is located at the VIP entrance on the North side of the venue.

    *Note: Quick Pass requires a separate event ticket for entry.

  • I am no longer able to attend, can I get a refund?

    Sorry, we do not offer refunds. You can resell your tickets using our AXS mobile app.

  • What is your Health & Safety Policy?

    CLICK HERE for the most recent Health & Safety info.

  • Will there be food available?

    Yes, we will have food trucks at the event. Vegan and vegetarian options available. 

  • Will there be free water refill stations?

    Yes. We want you to stay hydrated!

  • How do I get directions to the show and where can I park?

    Please check our Getting Here page for more info. 

  • Do you allow service animals in the venue?

    Service animals are allowed. We do not allow pets.

  • Do you have a lost & found?

    Lost items can be picked up at Mission Ballroom box office one day after the event day.

    The box office is open Monday through Saturday from 10am – 6pm.

  • Are cameras allowed in?

    We don’t allow professional cameras (anything with a detachable lens) or flash photography, tripods, monopods, selfie-sticks, or GoPros. No Audio or Video recording devices. 

  • Can I volunteer or are you hiring?

    As much as we appreciate your interest, we are not able to have volunteers. To review AEG Job opportunities, please click here.

  • What if my question isn't asked frequently enough to be listed here?

    Please contact us with any other questions you may have here! (should link to contact page) 


No outside drinks or liquid of any kind (empty clear plastic water bottles permitted)
No large purses, bags, or backpack
(clear bags permitted and small hydration only packs allowed (empty) and subject to search)
No weapons of any kind including pocket knives, pepper spray, or any objects that could be used as a weapon (this includes totems or other tall signs / place holders) 
No fireworks, sparklers, or smoke bombs
No coolers or generators
No megaphones, air horns, musical instruments, or amplified sound equipment
No glass of any kind (except for eyeglasses & sunglasses)
No grills, gas, propane, or open flames
No laser pointers or LED projection lights
No pets (except service animals)
No drones, remote-controlled planes, or cars
No balloons, inflatables, or kites
No balls, frisbees, or sports equipment
No professional recording equipment or tripods
No bikes, skateboards, one-wheels, unicycles, roller skates, inline skates, or scooters
No markers, pens, chalk, stickers, or spray paint
No illegal substances, marijuana, marijuana products or paraphernalia
No outside vendors, unauthorized solicitations, handbills, sampling, giveaways
No umbrellas, furniture, or lawn chairs
No outside food or drink
No Blankets